Michael Bradshaw

Transformative leader with extensive experience managing high-performing, geographically dispersed teams that deliver complex student and community services at scale. Specialises in data‑informed customer experience, using service metrics and feedback to redesign processes, improve turnaround times, and embed a customer-first culture across multi‑channel environments.​

Across roles in contact centres, student services, and regional operations, I have led major service improvements, including standardising procedures, creating KPI and SLA‑driven practices, and building robust stakeholder relationships that support innovation and change. In AI-focused forums, he brings a practical lens on how AI, automation, and analytics can augment frontline education services, enhance student outcomes, and support more resilient, people-centred operating models in the vocational education sector.

Michael Bradshaw is a services leader with 2+ years of intensive AI practice, operating at the intersection of customer experience and intelligent automation in vocational education.

He builds multi-layered verification systems—cross-checking outputs across LLMs, injecting authoritative sources, and developing original analytical frameworks refined through dozens of iterations. His prompt engineering is surgical: diagnosing failures, isolating variables, and applying targeted fixes that colleagues can actually use. The result: documented workflows that compress complex scoping work dramatically while maintaining the quality controls his high-stakes student services context demands.

These capabilities position him to architect AI-augmented operating models across education services—the kind of systems thinking that transforms how institutions serve students at scale.

His bio hints at something worth exploring: a leader who's bridged contact centres, regional operations, and now AI strategy.