Troubleshooting
Find the fastest path through common problems, then contact support if you still need a hand.
Quick tip: refresh first
A clean refresh fixes more than you would think. If the problem sticks, open the matching guide below.
Session Issues
Fix "session expired" errors, refresh your session, and resolve login problems.
Assessment Problems
Resolve issues with assessments not starting, loading problems, and connection errors.
Payment Issues
Troubleshoot payment declines, missing credits, and Stripe checkout errors.
Profile Issues
Fix photo upload problems, profile changes not saving, and leaderboard visibility.
Learning Issues
Resolve module loading errors, progress check problems, and exercise submission failures.
Browser Issues
Check browser compatibility, clear cache, and resolve JavaScript and mobile issues.
Contact Support
How to reach our support team and what information to include in your request.
Still having issues?
If the guides do not solve it, send us the details and we will help you sort it out.